rockauto contact email

To search for a car replacement part or tool, you can use the search bar on their homepage. When our warehouse and your delivery address are in different countries, we send a Commercial Invoice with the shipment to explain its contents to customs authorities. We review issues in the order they are received. Package was returned to them. RockAuto Customer Service Contact Info RockAuto, LLC 6418 Normandy Lane Suite 100 Madison, WI 53719 Telephone Number: +1 (608) 836-5694 Email Address: service@rockauto.com You're Browsing In To ensure we recognize your return and process it promptly, ask the carrier for a tracking number and enter it on the, Return instructions and shipping labels must be printed from our. Get RockAuto, LLC company's verified contact number +1*****631, web address, revenue, total contacts 23, industry Manufacturing and location at Adapt.io RockAuto and the carrier use the same tracking information you see on the carrier's website so we do not have additional details about your shipment. You can check your order status on our. Contact. You can resend a copy of the instructions to yourself by visiting the Order Status & Returns page. How do I obtain return instructions and/or a return shipping label? Phone Number: (608) 661-1376 Email ID: service@rockauto.com FAX: (608) 836-5694 Support Timing: Monday â Thursday: 7 AM to 10 PM / Fri: 7 AM to 9 PM / Sat: 7 AM to 6 PM / Sun: 8 AM to 4 PM. Enter your email address and password. To submit a request to change your contact information, reduce item quantities, or cancel your order, visit our. Contact Rock Auto by Email. This is the best email address for Rockauto customer â¦ Once you have set up returns for all of the items you wish to return (see ", Return instructions are available after you authorize the return on our, If you generated a discounted return label (see ", You may ship the part back using any carrier. According to RockAuto website, âRockAuto is a completely online company.â They â do not have a customer service phone number to provide assistance over the phone.â However, you can contact RockAuto customer support via service@rockauto.com Find more RockAuto contact info on Pissed Consumer. Is the $39 option correct, I live in Australia. Verify you have received all packages on your order by matching the boxes you received to the tracking numbers in the "order has shipped" email or on our. You can check the status of your order on our, We send an email with tracking information when the last part on your order ships. Explore the Promo section to find some hot discounts and manufacturer discounts. Rockauto doesn't have an online help desk for customer service, but you can call them on the phone. Rock Auto | 44 followers on LinkedIn. Once any part of your order ships, you are no longer able to make changes to it. Your parts may arrive in separate boxes. We charge your credit card when your order ships. Is there any way to contact them about this? RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. Address: 314 Fort Street. In total, you can communicate with Rockauto using 2 different media: phone, email. Website. Long-distance and international shipments may have days between updates since they can spend several days on a truck or at a customs facility. Twitter: @Rockauto_Parts. You can then enter vehicle year, model, make, and part number to begin a comprehensive search. Additionally, manufacturer warranties are posted on the Warranties page. 7yrs in auto parts I'd never sell a part of this question. When buying parts on RockAuto, you can see a comprehensive description and specifications of every product available. If you want a different part number than you ordered, arrange a return for the part that you do not want, and place a new order on RockAuto.com for the part you need. I'm looking for an email for RockAuto. How do I enter my return tracking information online? Email *. box at the top of the page. ...the tracking info you provided doesn't work! The company Headquartered at Madison, Wisconsin, United States, and has a total of 50 employees who ensure that your auto parts are shipped to wherever you are across the globe. Besides calling, the next favorite option for customers looking for help is via service@rockauto.com for Customer Service. Supposed to have 28, and only has 27. Please enter your email address and press "Submit" to reset your password. Click to indicate what problem you are emailing about and we can share our best customer recommended talking points to include in your email so you get a faster reply and better results. The given warranties vary according to the product type and manufacturer. See the full list at Craft. Absolutely garbage. ...my package was returned to you (sender)! Sometimes manufacturers buy parts from other manufacturers and re-sell them as their own. I ordered a pad/rotor kit for an '05 Honda Accord and all parts but the front pads. Clients can see the shipping options available for their location during checkout. Question not answered above, nor on the other tabs at the top? Shipping costs depend on the size and weight of the parts, your location, and the return location. If you received the wrong part number, see "... Find the order on our Order Status & Returns page (see ", In most cases, yes. You can reattempt your payment or pay the remaining balance through our. Emailed them 5 different times the instructions and to ensure the address I entered was correct. 2 talking about this. Saturday 9am-1pm. Find a part in our catalog and click "Info" to see warranty information, pictures and specifications for that part. You can't call RockAuto (online only) and you can't email anyone at RockAuto. Manufacturers may use different designs than original equipment (to reduce cost, improve performance, fit additional applications, etc.) Save my name, email, and website in this browser for the next time I comment. I don't have a printer. Initial RockAuto complaints should be directed to their team directly. Tell them your registered Email address or phone number, They will update you with real time location of your order. Find contact's direct phone number, email address, work history, and more. Reply 0 0. Also Read: Esurance quotes and customer care contacts-Phone number & Email, After receiving a product from them, if you are not happy with the item, you can return the same within 30 days for a complete refund. the part didn't fit or I received the wrong part! ...the part I received is broken, damaged, or defective! If you purchased a part with a mail in rebate, our, Your order status will be "Awaiting Payment" if your credit / debit card or PayPal payment was declined or if you've already made a successful payment, but there is a remaining balance. Business Hours: Monday-Friday 8am-5pm. Why do I have to wait for a solution after starting a trace on my lost package? To enter your discount code after an order is placed, go to the Order Status & Returns page, enter your order number and email address or phone number, and click "Find Order". Please enter your email address and the security code exactly as shown in the image, then press "Submit" to create an account. RockAuto, LLC 6418 Normandy Lane Suite 100 Madison, WI 53719 Please create a password for your account. You May â¦ ...the part I received looks like it was made by a different brand or company! We need to give the carrier time to locate your package. (Vehicle-specific manuals are listed in our, RockAuto sends Return & Rebuild instructions to your email address shortly after you place your order. Enter your discount code into the "How did you hear about us?" Need to order a part from Rock Auto parts * problems now, missing part, and not able to return â¦ There are 2 options for shipping one is $197 and the other is $39. Rockauto has some great prices on a few parts I need. If you would like a different method, you can request to cancel your order (", We cannot add parts to an order once it is placed. We are not able to combine orders after they are placed. We cannot change the refund location. Rock Auto is a package/freight delivery company based out of 1110 N Main St, Vidor, Texas, United States. Email us at, If you do not have an account but would like to check the status of an order, request a change, or report a problem with an order or shipment, please go to our, Include all vehicles manufactured before 2001. Partially my fault for not checking the parts before diving in, but it turns out that for this kit which is listed for my vehicle the front pads aren't actually for the car and don't fit. If you refuse delivery or the carrier returns a package because you provided an invalid address, the cost of return shipping will be deducted from your refund. RockAuto Address. E-mail: scott@rockautoservice.com. If there is already information in the box, you can erase it and add your discount code. We will resend your order confirmation email with your updated total if the discount code is valid. Helpful 0 Not helpful 0. I have a query regarding shipping cost. RockAuto is headquartered in Madison, WI and has 1 office location across 1 country. We do not have a customer service phone number to provide assistance over the phone. Rock Auto sent the wrong parts.Now I can't get in touch with RockAuto to return p... couldn't get a rock auto address - when trying to get a rock auto return address... Are rock auto parts new or used Rock Auto sent the wrong parts. Drop on in to take a look at our inventory or give us a call to schedule a test drive! ID #2493824 Review #2493824 is a subjective opinion of poster. Click the tracking number in the email to view the carrier's estimated delivery date. Rock Auto doesnât allow stuff to be handed to a hotel where I am currently for the past 6 months and doesnât have a call line so good luck trying to get in contact with them. Carriers normally scan the package when it is picked up or sorted, but they can take up to two business days after shipment to scan the package. Email: service@rockauto.com. All of our customer service resources are available 24/7 online! Name *. Finding a Brand Y part in a Brand X box can be a nice surprise when Y is the vehicle manufacturer (OEM) or another respected brand. Your package should arrive by the date shown on your "order has shipped" email. Most parts orders ship within one business day. If you'd like, before the refund is issued, you can change your refund type to Store Credit on the, Transit times and "Receive by" dates shown are estimates by the carrier and, while usually accurate, are not guaranteed by RockAuto (see. Shipping cost. For help locating your discount code, see "How do I view my discount code or store credit?". If you want to use a gift voucher or store credit, you can choose the option from the drop-down menu on the checkout page. To help us determine the cause of the damage and tell us how you'd like to proceed, report the problem on our, To help us determine the cause of the failure and tell us how you'd like to proceed, report the problem on our. About ...I installed the part but it stopped working or failed! ...I reported an issue online, but haven't received a response! RockAuto sends Return & Rebuild instructions to your email address shortly after you place your order. We offer RockAuto gift certificates under the RockAuto Apparel & Gifts section of our Tools & Universal Parts tab. Email Rockauto customer service help at this email address for the fastest reply. �contact customer service about a problem with my order? We can start a trace once the carrier has had enough time to deliver the package, which depends on the shipping method/service. We offer discounted return shipping labels through our. Easy to use parts catalog. Online self-service ensures consistent quality and keeps our prices low for you! RockAutoâs website claims that it ships all over the world at affordable rates. RockAuto partners LLC partners with hundreds of auto manufacturers that deal with spare parts like car door handles, brake pads, shock absorbers, car bumpers, mirrors, and car carpets, steering gears, CV axles, and full transmissions. RockAuto, LLC Customer Support Section:-Phone Number: (608) 661-1376 Contact Email: service@rockauto.com Fax Number: (608) 836-5694 Support Timing: Monday â Thursday: 7 AM to 10 PM / Fri: 7 AM to 9 PM / Sat: 7 AM to 6 PM / Sun: 8 AM to 4 PM Other Similar Parcels, You may want to track :- Purchases on the RockAuto website can be made via American Express, Visa, MasterCard, and PayPal. Carriers sometimes fail to update tracking information. If for whatever reason you want to send an email to the company`s customer service department, use this email address: service@rockauto.com. I have to clarify production dates on some parts though (air suspension stuff with rubber parts that degrade over time). RockAuto is a completely online company. No customer â¦ We issue refunds within 3 business days of receiving the returned package. Some carriers, like USPS, will not scan the package until it is delivered. Note that the piece must be its original state with the manufacturerâs packaging. Select the certificate format (email or paper) in the drop down box. User's recommendation: I WOULD BUY FRROM ROCK AUTO AGAIN. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RockAuto Customer Service. Place a new order for the same part number online, then return the defective part for a refund of the new order. 1,212 talking about this. Facebook: @Rockauto.com. Beyond 30 days, the part may be covered under the manufacturer's warranty, which offers an exact replacement. Contact Rock Auto by Email. It's been more than 30 days, so can't do anything about it with RockAuto. I TRIED TO CONTACT ROCKAUTO BY EMAIL TO GET CUSTOMER SERVICE AND IT WOULD NOT WORK! This company ships using transit companies like USPS, FedEx, DHL, and Canada Post. You can examine if your warranty is still valid and see the duration for which the product can be fixed or replaced. How do I report that my package arrived late? We respond to most issues within one business day. You can resend a copy of the instructions to yourself by visiting the. If your order hasn't shipped, you can submit a cancellation request by visiting our. RockAuto has no physical stores and operates entirely online. It can be frustrating when Y, sold under its own brand, costs less than X. Read on for Rock auto customer care contacts that will come in handy in case you have any issues. You will see activity on your shipment once the carrier scans your package. Am I responsible for return shipping costs? If you wish to remain logged in for up to 14 days on this device, check the "Keep Me Logged In" box. I've spent 7yrs in the auto parts bussiness as an RSS at O'Reilly auto parts I figured I'd save some money by ordering through roc auto the part they sent was a fuel pump and it was supposed to be an airtex not a private label part from carquest I get the pump it's half disassembled â¦ You can call Rockauto at phone number, write an email to service@rockauto.com, fill out a contact form on their website www.rockauto.com, or write a letter to RockAuto, LLC, 6418 Normandy Lane, Suite 100, Madison, Wisconsin, 53719, United States. If you requested to change the quantity of a part or cancel a part of your order, we cannot undo that change. How do I cancel the Return & Rebuild (R&R) service? �the card you refunded is expired/no longer in service! Comment . RockAuto is an American automotive company established in 1999 that ships and supplies auto parts and body parts to different parts of the world. Home; Services; About Us; Contact Us; Contact Us. To view your account, click the "Account Activity" or "Profile" tab at the top of the page. In this case, I will list the contact details ie phone number, email address and other contact channels for Rock Auto. the part I received is broken, damaged, or defective! View Jim Taylor's business profile as Enterprise Account Manager at RockAuto. You can ask for a return on the Order Status and Returns page. ...the tracking info hasn't updated recently! Change requests are final. The big auto spares names you will find include Dodge, Fiat, American Motors, Hyundai, Mercedes-Benz, Mitsubishi, Isuzu,Audi, Cadillac, Chevrolet, Chrysler, Ford, GMC, Hummer, Jaguar, Jeep, Lexus, Mazda, Volkswagen, Porsche, Ram, Subaru, Suzuki, Toyota, and Volvo. We send an email with tracking information when the last part on your order ships. All companies are not 100% efficient and at some point, their clients must engage with the customer service desk. Discounts cannot be applied once an order is marked as shipped. Phone: 269-262-0927. Sometimes manufacturers make minor changes without changing the part number so the part may look slightly different than the picture in our catalog, but the fit and function should be the same. Absolutely no â¦ Shipping charges are not refundable unless the return is due to our mistake. Once your order is placed, we are not able to make changes to your shipping method. You can likewise see the list of part manufacturers and shop by year and the category. All parts are sold for affordable prices. Made contact with RockAuto LLC customer service on these dates, March 20th March 21st March 22nd March 23rd March 25th March 31st April 7th 4 different times. How long will it take to process my payment? Send the defective part back in exchange for a replacement. View full review. Ask to use a friend or neighbor's printer, Ask the store representative where you are shipping your return to print the instructions and/or label for you (you may need to email the instructions and/or label to the store, which you can do by clicking the "View Return Instructions" button on the bottom right of the. Every part we sell may be returned within 30 days for a refund of the part price with the exception of liquids that have been opened (oil, paint) and, Per our return policy, items can be returned for a refund within 30 days. by Troy March 25, 2021 . If you received an order confirmation number and email, your order was placed. we don't find Customers but customers find us because our pirce Are cheaper For additional information or queries on warranty, payment, refund, order cancellation, or others, please use the Rock Auto Customer Care service contacts above, Rock Auto Customer Care contacts(Phone, Email, Address), Click to share on WhatsApp (Opens in new window), Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on Pinterest (Opens in new window), Esurance quotes and customer care contacts-Phone number & Email, Aliexpress Customer care contacts: Phone number, Email, Lyft Vehicle Requirements: The General Requirements 2021, Domenica Davis Biography, Age, Net Worth, Height, Instagram, Shpock app customer service contacts (Phone, email). How do I exchange the bad part I received for a new one? All the Parts Your Car Will Ever Need! View. I see ways to contact them AFTER an order, but none for inquiries. ...the part didn't fit or I received the wrong part! We offer Repair Manuals under the Literature category in our catalog. How do I enter my return tracking online? This simpler option avoids the need to pay for a new part and wait for a refund. To check your order status, you can enter your email address or the order number on the website to get the details. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. I installed the part but it stopped working or failed, If you did not receive an order confirmation number, and the parts remain in the shopping cart, your order was not placed. To order a gift certificate: Choose the amount, or make your own with the Custom Amount option. Cons. 314 Fort Street Niles, MI 49120 ph: 269-262-0927 scott @rockauto service.com. so the part you received may look different than your original. In doing so, they declare the quality of the part worthy of their name and stand behind the product with their warranty. Enter your discount code in the "How did you hear about us" box without any other numbers or characters. If the field is grayed out, that means you already have a valid code applied to your order or your order has already shipped. Shipping costs are not refundable. If you change your mind, you can place a new order for the additional parts on RockAuto.com. Click "Log In". More often than not, within that allotted time (often within a couple of days, though some carriers require longer investigation periods), the package will be found and delivered to you. RockAuto Address. Usually, the least expensive way to return a part is to generate a label from our site (carriers give us discounted rates). How do I report a missing item or package? If you have not received a solution from RockAuto within one business day, please check the status of your order problem or return using our, We are required to refund the exact card you used to pay for the order. Please contact the Rockauto customer care team by email at service@rockauto.com. If for whatever reason you want to send an email to the company`s customer service department, use this email address: service@rockauto.com. How do I use my Gift Certificate or Store Credit? ...my order status is "Awaiting Payment"! Rock Auto Service. RockAuto Contact Email? RockAuto is an online, family business founded in 1999 by automotive engineers with two goals: Liberate information hidden behind the auto parts store counter (by listing all available items and product specifications on RockAuto.com, not just what one store stocks or one counter-person knows) ... We may use your email address to â¦ If you think this information is inaccurate or know of other ways to contact Rockauto please let us know so we can share with other customers. ...receive Return & Rebuild (R&R) instructions? How do I view my discount code or store credit? This option is the fastest way to obtain a new part -- even before you take the bad part off your vehicle. Had to purchase the correct hub/bearing from a local parts store, press out/in, and spend more $ to get it done right. ...edit the address or contact info on my order? RockAuto, LLC 6418 Normandy Lane Suite 100 Madison, WI 53719 If you do not remember your password, please use the 'Forgot Password' link below. Click the "Log In or Create Account" link in the upper-right corner of RockAuto.com. See ". You can find contact details for RockAuto above.. ComplaintsBoard.com is an independent complaint resolution â¦
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